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Sunday, 26 March 2017

AFF - Service personnel posted within the UK or overseas will no longer have to face cancellation fees for broadband and media

AFF is delighted with the announcement from Defence Minister Mark Lancaster that Service personnel posted within the UK or overseas will no longer have to face cancellation fees for their broadband and media packages. 

Tens of thousands of Forces households in the UK and abroad are likely to benefit from this positive change, which recognises the unfair disadvantage many military families have been facing due to their mobile lifestyle.

Who’s on board?
BT, EE, Plusnet, Sky, TalkTalk and Virgin Media, who represent 95 per cent of the market, are all on board, and this change has come into force with immediate effect.
The exemption will apply only in locations where the provider does not currently operate and you will be required to provide proof of your soldier’s assignment.
AFF is currently determining whether retrospective cases can be investigated. We’ll update families as we learn more.

A welcome move
Defence Minister Mark Lancaster, said: “The removal of cancellation fees by leading broadband providers is yet another example of the Covenant in action, which is making sure our brave personnel are treated fairly. It’s a welcome move and we’re looking forward to seeing what more British businesses can do to support our military”

More Covenant info
To find out more about how the Covenant is bringing fair improvements for the Armed Forces community, visit


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